Apple rejected app because of IAP error

Development Platform & Builds Mobile
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Hi!

Our app got rejected during review by Apple because of an issue with in-app purchases:

First review comment:
Guideline 2.1 - Performance - App Completeness
We found that your in-app purchase products exhibited one or more bugs when reviewed on iPad running iOS 13.7 on Wi-Fi.

  • We keep receiving an error for the in app purchase. Screenshot provided.

Second review comment:
Guideline 2.1 - Performance - App Completeness
We found that your in-app purchase products exhibited one or more bugs when reviewed on iPad running iOS 14.0 on Wi-Fi.

  • In app purchase still not working, we successfully entered the in app purchase password and clicked on done. But as soonest we do so we have to re enter the information again. This is none stop. No errors messages are showing to provide.

The thing is that we can’t reproduce this issue. For us, everything is working fine in the app from the TestFlight or in the app launched on a device.

Any ideas why this is happening and what to do?

1 Like
2

To address the in-app purchase issue related to Kinemaster:

  1. Try to reproduce the problem.
  2. Thoroughly review your in-app purchase implementation.
  3. Ensure error handling and transaction management are correct.
  4. Test on different iPad devices and iOS versions.
  5. Implement logging for diagnostics.
  6. Consult Kinemaster’s developer resources.
  7. Reach out to Kinemaster support for clarification if necessary.
  8. When resubmitting your app, explain the steps taken to fix the issue and mention the inability to reproduce it.