Last week I created a thread here about how there are tons of unanswered questions on the AH and that Epic should provide additional personnel to monitor the situation… After actually spending some time roaming in the AH, the vast majority do have responses. In a nutshell, I was wrong. While there is certainly room for improvement (duh, that can be in anything) Epic should be commended on how well they respond to open issues with suggestions to issues.
I would make one recommendation… Emphasize to end-users the importance of marking an issue RESOLVED. And… I’ve seen Epic staff do a comment where they really answered the question…Shouldn’t that be in the ANSWER section of the post? That way when people roam on UNANSWERED questions they really will be unanswered.
PS: Another suggestion… If the folks who monitor the AH notice that a question has been answered (even in a comment) mark it resolved.