Hi ,
I can completely understand your frustration, as it could probably be made more clear somewhere how we approach both the forums and the answerhub. The answerhub is designed for receiving answers to particular questions, however it is not necessarily the place solely to get an official response. We primarily focus our attention on these sections of the answerhub, as this is what is necessary for us to be able to continuously improve the engine and end user experience: Bug Reports, Installation and Setup, Packaging and Deployment. When we have time one of us may look at the other sections, however it is significantly less often. Additionally, we do try to inform users that there is no guarantee of a response from an Epic employee on any answerhub post, though we do try to get to as many as we feasibly can. In many cases, especially with questions of “How do I (insert topic here)” or requesting a discussion on specific theories/practices, it is best to ask these on the forums. We encourage community participation in both the forums and answerhub.
Finally, as said, if a question has gone unanswered for a while, please feel free to bump it once. However, we ask that this does not occur on questions that have gone unanswered for less than 4 days. The reason for this is that it unnecessarily clutters the answerhub and forums and makes it exceedingly difficult to help anyone at all as we have to sift through a sea of “bump bump bump” to get to the relevant question. So bumping is ok, so long as it is done in moderation!