[=Katianie;689603]
I assumed it was the official support channel considering its the first official result when you google “ue4 questions” and I have assumed this for the past 3 years. I agree and sympathize with . A majority of people I have spoken with that use UE4 end up copying and pasting their question from the Answer hub to the forums and then to IRC since there is no straight forward way of asking a UE4 question.
@: Perhaps you can make it more obvious to us “idiots” that assumed the UE4 Answer hub was for asking questions and getting answers, since apparently “It’s not”.
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This is why we have this at the top of the page. Epic doesn’t explicitly guarantee support, but we do monitor and frequently respond most in the Bug Reports, Installation, and Packaging sections as we want to report any issues to be fixed and make sure that users can use the tools. What you do beyond that point is left, largely, to you as a developer. We encourage the community at this point to get involved and help each other instead of relying solely on an “official” answer.
If you need dedicated paid support you can look at our custom licensing options available through the unrealengine/support page.