The iOS version of this game is now due for release in a matter of days (it’s currently mid-submission). So I really need an answer to some of these questions. Specifically:
As above, how many devices have you tried reproducing this on? Are we talking a significant number here? We saw this issue on 20% of the devices we received feedback on. We need to know how far-reaching this issue could be if we were to release the Android version in it’s current state.
Have you tested it on either of the devices we specified? If not, what exactly is the issue with doing so? If obtaining one of the devices is problematic, we can send you our own Alcatel Pixi to test on, if that expedites the process?
After further testing we where able to find a device and set of steps to reproduce this issue on our end. I have written up a report (UE-27685) and I have submitted it to the developers for further information. I will provide updates with any pertinent information as it becomes available. I do not currently have a workaround for this issue at this time. Once again thank you for you all of the information and time you have given to resolve this issue.
Device Reproduced on:
Lenovo S939 on Android 4.4.2. (This is the one that we were able to reproduce the crash on)
Any further information you can give us as it becomes available will be really useful (especially if this makes it into one of the future 4.11 previews/release builds).
Also, side question - I noticed that the bug number (27685) you gave me doesn’t appear in the list of known issues in 4.11 (the preview thread). How comes?
This issue has not been updated yet, however please keep in mind that it could take some time before this issue will see major updates due to the priorities of issues. Priorities tend to shift this time of year due to GDC and so issue resolution may take longer than normal. As for why the issue does not show up on the list, I am not sure. However, it was found in 4.10 so this may have caused it to be missed by the filter. I hope that this information helps.
I went a head and double checked on this issue for you. The issue is currently being investigated, however there is not a solution as of yet and so it is unlikely that a solution will be integrated into the 4.11 version of the engine. I hope that this information helps.