Hello, we discovered that a Game Demo Offer for an unannounced in development title is appearing in public search engines such as Google and Bing. The offer is for the ‘Catalyst - Friends & Family’ demo and it’s appearing when we search for the developer ‘Escape Velocity’ and product code name ‘Catalyst’. We checked the Page and Offer settings and they appear to match the settings for the ‘Catalyst - Private Alpha’ which doesn’t appear in search engines as expected. Is there a reason the ‘Catalyst - Friends & Family’ offer is visible in the search results? Is there a to prevent it from happening?
Hello,
Thank you for reaching out for support! I looked into the offer for 'Catalyst - Friends & Family’ demo, and it looks as though it is currently present in the Live sandbox, making it indexable to the public web. More information on the Live sandbox can be found here.
If you’d like further assistance, I recommend contacting our support team here by submitting a private discussion case and setting the topic to “Epic Games Store.” We’ll be more than happy to assist with this!