Hey Will_T3,
I’m sorry that you are having an issue with the Epic Games Launcher. In order for us to offer the best support, we have recently modified the process for how Epic Games can help troubleshoot your Launcher issue. Please visit http://help.epicgames.com/ for technical support. If you can’t find what you’re looking for on the site, please use the “Email Us” button under the “Contact Us” section to get in touch with one of our support staff.
Have a great day