An error has occured during the license activation

Hello, I just installed Reality Capture and I get this error when I try to open the software.

 

 

 

I did restart the application multiple times without success.

Notes on the machine:

It’s a VM running in Unraid with a 2080Ti GPU passthrough.

System info:

OS Name Microsoft Windows 10 Pro
Version 10.0.19043 Build 19043
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-46V9IVL
System Manufacturer QEMU
System Model Standard PC (i440FX + PIIX, 1996)
System Type x64-based PC
System SKU
Processor Intel(R) Core™ i7-6700K CPU @ 4.00GHz, 4008 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date EFI Development Kit II / OVMF 0.0.0, 2015-02-06
SMBIOS Version 2.8
Embedded Controller Version 255.255
BIOS Mode UEFI
Platform Role Desktop
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = “10.0.19041.1151”
User Name DESKTOP-46V9IVL\Miner
Time Zone Pacific Standard Time
Installed Physical Memory (RAM) 31.5 GB
Total Physical Memory 31.5 GB
Available Physical Memory 28.0 GB
Total Virtual Memory 36.5 GB
Available Virtual Memory 31.3 GB
Page File Space 4.99 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
A hypervisor has been detected. Features required for Hyper-V will not be displayed.

 

Anyone has similar experience?

Hello,

The issue is probably connected to network settings, but first try resetting RealityCapture like a clean install. Hold down SHIFT and run RealityCapture. You should see a Reset window. Choose ‘‘Make it like a clean install’’ in the dropdown and click on Reset. RealityCapture will open again, and you will have to sign in.

Also please navigate to your Internet Explorer settings (regardless of which browser you actually use). Under its SECURITY tab you can find the TRUSTED SITES menu. Add https://www.capturingreality.com and https://capturingreality.com, and hit OK to apply. You can find the instructions here: https://support.capturingreality.com/hc/en-us/articles/115001485032-Inaccessible-webpage.

Also make sure that the communication with capturingreality.com and www.capturingreality.com is enabled on ports 80 (HTTP) and 443 (HTTPS) in your firewall.

Please make sure that you have the latest version of Internet Explorer (IE) installed.

When you open the page www.capturingreality.com in IE, is it displayed correctly? Does any script error appear?

Also, please, reset all zones zones to default level as it is on this image (there you can see the option for adding trusted sites):