AMD Drivers Crashing

I just built a new PC with an AMD Radeon R9 390X graphics card and installed the latest AMD Catalyst driver 15.7.1, but for some reason my UE 4.9 project is consistently crashing every time I try to play test my level. It even occasionally crashes when I’m just working in the editor. There isn’t really anything in the level other than the default platform and the single actor class blueprint I am trying to work on. The UE program locks up for several seconds until a popup tells me that my AMD GPU drivers crashed and were restarted. Then, the UE program immediately shuts itself down with no other popups.

Here are my full system specs:

Intel Core i7-6700K CPU /
AMD Radeon R9 390X GPU /
Asus Z170 Pro Gaming ATX LGA1151 Motherboard /
16GB DDR4-2400 RAM /
Samsung 850 EVO-Series 250GB SSD /
Seagate Barracuda 3TB HDD /
EVGA 850W Gold Certified Power Supply /
Windows 10 64-bit OS

Any help at all is greatly appreciated. Thank you.

This is what is at the end of each of the logs:

[2015.10.30-04.08.38:259][707]LogD3D11RHI: Timed out while waiting for GPU to
catch up. (0.5 s)
failed at
[2015.10.30-04.08.49:186][707]LogWindows: FPlatformMisc::RequestExit(1)
[2015.10.30-04.08.49:186][707]Log file
closed, 10/30/15 00:08:49

I’ve played StarCraft 2, Heroes of the Storm, Metro 2033 Redux, Hawken, and a heavily modded version of Skyrim, all on maximum graphics settings, on my new PC and I did not have any issues.

I think it is worth noting that there is a beta driver out for AMD that I initially didn’t want to install because I had a GTX 770 before I upgraded and I had a few issues with NVIDIA beta drivers. I may try installing it tomorrow morning if nothing else can fix this issue.

Crash can mean anything. Check end of your logs in Saved/Logs in your project

Look like it indeed driver crashes and restarts which DX see it as device removal, but it might not be UE4 fault. You said it’s new PC, did you check if driver crashes on other demending 3D software (like games? :p)

Hi Rage487 -

DXGI_ERROR_DEVICE_REMOVED is a DirectX/Windows error that means that a Video Card has become inaccessible during the thread. Your motherboard has an Integrated Intel Graphics Processor on it and my suspicion is that your PC is switching back to it while using the Editor. You will need to take a look at the Catalyst Control Panel and make sure that the Video Card is set to use itself only when using the Editor.

Thank You

Eric Ketchum

I have exactly the same problems with my r9 380 and nothin i can do about this. I tried every advice i could find on the web and nothing helps. Latest amd beta drivers also didnt fix the problem. All other applications are running smooth, only ue4 causes this issue.

Fortunately, I updated to the AMD Catalyst Beta driver (15.10) a couple of days ago and I no longer seem to have the issue. I have been working in Unreal for several hours at a time with zero crashes so I believe that this fixed the issue. Thanks so much for the help. I really appreciate it.