Hi, I have an intro cutscene that plays when the player starts the game, and it worked perfectly, but after packaging the game I gave to one of my friends to test it, but for some reason every single video in my game is a white image, there’s a sound but no video, what’s the solution?
Greetings @GLITCHXD9
Welcome to the Unreal Engine Community Forum! With the issue you’re running into, I pulled a thread with someone who had a similar issue. I’m not positive if this is the exact same problem. But, I thought it’d be a good starting point. Here is the thread: UE4 - Image Plate plays white after packaging, no video, why?. If this doesn’t work, we can look into other areas. I’ll monitor the thread. Thanks!
It didn’t fix it sadly 
do u have any other solutions??
Is this happening only to the one friend or are you experiencing this issue as well?
That’s the problem, I gave the game to 3 of my friends to see if the problem was just from 1 of my friends, but it turned out that everyone is experiencing this problem, but for me the game works fine.
I see. What format are the videos in? (I’ve saw a situation similar where it was in a format that the other people didn’t have/support) I wondered if that could be an issue here. The white image is indicating something of that sort is happening.
Alright I finally solved this issue by simply putting all of the videos in the content → Movies folder.
this documentation helped me a lot 
and thanks for everyone who tried to help! Play a Video File | Unreal Engine 4.27 Documentation
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