All my unreal engine projects are crashing. Why?

anonymous_user_b5230020 · April 27, 2016, 3:13pm

Is there anything that can be done to reduce the frequency of crashes? I just can not open any of my projects, even the default projects,
I tried

to unistall unreal, but it doesnt work at all.
and i restart my computer.
i dont know what to do…

Sean_L · April 27, 2016, 7:45pm

Hello,

First, go into your Epic Games Launcher, go to Library, and then click the arrow next to your engine version (assuming you are using 4.10 or later. Then click options and ensure that Editor Symbols for Debugging is checked, so that way you can get a callstack for your crash.
What version of the editor are you using?
Do you have any plugins installed?
Could you please provide your dxdiag?

anonymous_user_b5230020 · April 28, 2016, 1:07pm

I am using the v4.10.4.
I have no plugin installed.
Dxdiag:
Operating system: Windows 10 Home 64-bit (10.0, Build 10586)
System manufacturer: Alienware
System model: Aurora-R4
BIOS: A11
Processor: Intel(R) Core™ i7-4820k CPU @ 3.70GHz (8 CPUs), ~3.7GHz
Memory: 16384MB RAM
DirectX Version: 12
Graphic card: NVIDIA GeForce GTX 780
Here is the crash report with debugging option:

Sean_L · April 28, 2016, 1:12pm

Try downloading 4.11 and seeing if you can open a project in that engine version. Also, ensure that your graphics card drivers are fully up-to-date.

anonymous_user_b5230020 · April 28, 2016, 3:16pm

Drivers are up-to-date and i just tried v4.11. Still doesn’t work.

Sean_L · April 28, 2016, 3:20pm

Could you please cause the crash again and then provide the logs from your project’s Saved->Logs folder?

anonymous_user_b5230020 · April 28, 2016, 3:31pm

Is this what you want?

Sean_L · April 28, 2016, 4:49pm

To be clear, when exactly is it crashing? Does it crash upon attempting to open the project before it opens, or does the project open and then it crashes?

Also, try reinstalling your engine again, but do this first:

Open up the windows menu and type %appdata%. Then, navigate to the Local->Unreal Engine->4.10 folder and deleted all of the folders contained within. These are extra settings that need to be deleted to completely reinstall the editor from scratch. Let me know if that helps.

anonymous_user_b5230020 · April 28, 2016, 4:54pm

Projects stop loading at 95% and the editor just never open. I couldn’t open it since 2 days now. Plus, this occurs on every projects, old or new. But the launcher works fine. I can naviguate fine in the market or the library, etc.

Sean_L · April 28, 2016, 5:03pm

Thank you for the information. Try deleting the files I mentioned above and then reinstalling your engine.

Let me know if that works.

mdonge · April 28, 2016, 5:24pm

I had the same trouble, a blueprint was corrupted, I just deleted it and the project started again …

anonymous_user_b5230020 · April 28, 2016, 7:04pm

Files deleted and engine reinstalled. It keeps crashing at the same moment. Same crash report.

anonymous_user_b5230020 · April 28, 2016, 7:07pm

I first tought it was a blueprint issue too, but I transfered the project to another computer and it’s working fine. On the first computer it crashes on any project i try to load.

Sean_L · April 28, 2016, 7:32pm

Earlier, you provided some details from your dxdiag. Could you please provide the entire dxdiag? If it is only occurring on one PC, it’s most likely related to something in the hardware, so I’ll need to look into the specs in more detail. Thank you

anonymous_user_b5230020 · April 28, 2016, 7:41pm

Here you go. Thanks for helping me

88791-dxdiag.txt (87.3 KB)

Sean_L · April 28, 2016, 8:38pm

Try reverting back to an older graphics card driver. Did you notice this starting to occur after an update to your drivers?

Also, launch the editor with the -log command to see what exactly is happening when it reaches 95%.

To do this, go to where you have your editor installed. Program Files->Epic Games->4.10->Engine->Binaries and then Shift->Right Click on the Win64 folder and select Open Command Window Here

Then in the command window type in UE4Editor.exe -log -opengl and press Enter.

Sean_L · May 3, 2016, 12:49pm

Hello,

I am marking this topic as resolved for tracking purposes, as we have not heard from you in a few days. If this issue persists, feel free to respond to this thread. For any new issues, please create a new Answerhub topic.

Have a great day

anonymous_user_b5230020 · May 4, 2016, 1:53pm

thank you for helping me.
i still have the same problem . i try what you tell me to d

o in your last message but it doesnt seems to change anything.

here the crash reporter i have when i want to go in unreal engine.

Sean_L · May 4, 2016, 1:58pm

Can you please run the project with the -log command again and then provide the logs from the Saved->Logs folder after it crashes?

anonymous_user_b5230020 · May 4, 2016, 2:40pm

theres a folder ( my project) and another ( UE4CC-Windows-9A2BF6EA4C077D3EDAF2D8A9820C2329 ) inside its the folder xml crashContent.runtime-xml
link text