After I try to render out a single or multiple images, I get a crash report

AnthonyWS · April 29, 2024, 2:56pm

LoginId:e6a42448427edb7fe52891a50a13d2bf

EpicAccountId:312fb2cc3eba4128addc48447efbc389

Fatal error: [File:Unknown] [Line: 684] hr failed at D:/tm/workspace/Release-2022.2/Engine/Source/Runtime/D3D12RHI/Private/Windows/WindowsD3D12PipelineState.cpp:842 with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG

Twinmotion_Win64_Shipping

kernel32

ntdll

UE4Minidump.dmp (1.0 MB)
Twinmotion.log (282.5 KB)
CrashContext.runtime-xml (72.3 KB)

MisterSmile84 · April 30, 2024, 12:34am

Hello ,

Thank you for posting in the community and for providing the details of your crash. At this time this looks like the MSI/Afterburner issue we have documented here: https://twinmotionhelp.epicgames.com/s/article/Twinmotion-Can-Crash-due-to-MSI-Afterburner-and-Riva-Tuner

If you remove the application it should resolve the crashing and there seems to be a beta version that was recently release for the MSI Afterburner that would address this problem. Please give it a try and let us know if that beta version with the same settings you had previously with your MSI Afterburner resolved it for you?

Download link for Beta MSI Afterburner:

https://download-eu2.guru3d.com/rtss/%5BGuru3D.com%5D-MSIAfterburnerSetup465Beta1Build16292.rar

Forum discussion reference:

https://forums.guru3d.com/threads/msi-ab-rtss-development-news-thread.412822/page-179#post-6027147

Please be aware there could be other issues as it's still in Beta.

If you do not have the MSI Afterburner installed it might be related to the TdrDelay and you might need to add this to your registry by following theses steps:

https://twinmotionhelp.epicgames.com/s/article/Video-Card-GPU-Crash-during-export-using-Path-Tracer-Long-computation-times-TDR

I hope one of the above recommendation will help with the crashing and if not please contact us directly so we can best troubleshoot this problem. Here is the link to report a bug: https://twinmotionhelp.epicgames.com/s/case-community-page

Kind regards,

Vincent B.

AnthonyWS · April 30, 2024, 12:34am

I have "MSI NBFoundation Services"

MSI SDK

MSI True Color

Which one of these? My Laptop is an MSI Creator 15 with True Pixel Display.

Dont want to remove the wrong one.

Thanks

MisterSmile84 · April 30, 2024, 1:35am

Hello ,

Thank you for the follow-up and the MSI Afterburner would be this application here:

https://www.msi.com/Landing/afterburner/graphics-cards

MSI True Color are not related as far as I know so I would not remove that.

Please proceed with adding the TdrDelay of 15 and if that does not work try changing it to 30. https://twinmotionhelp.epicgames.com/s/article/Video-Card-GPU-Crash-during-export-using-Path-Tracer-Long-computation-times-TDR

I am not sure what the MSI SDK is at this time but if you have the Dragon Center, that seems similar to the MSI Afterburner and could be causing similar issues based on some past posts. https://www.msi.com/Landing/dragon-center-download

Hope this helps and looking forward to hearing back from you.

Kind regards,

Vincent B.