After changing the bound email, all assets in the purchased list on Quixel Megascans are no longer displayed

[ep33os2]

Hello, this is my feedback.

The Quixel Megascans assets I have claimed in 2024.

After changing the bound email, when I logged in today, all assets in the purchased list on Quixel Megascans are no longer displayed.

Although I can manually download them one by one by jumping to the fab.com web page, I prefer to use the Quixel Bridge client because this software is more convenient and can directly bridge to applications like Cinema 4D ( Like the first image below )

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BEFORE

client ↓

web ↓

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AFTER

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Now I can only download them this way

[Yasir1986 (Yasir Q)]

Hi @ep33os2, Please contact Quixel support for assistance using this web form. They should be able to retrieve the assets on Bridge by updating your email address on the Quixel side.