Adding EGS Achievements to already available Game

[Mauersics]

Hello everyone,

I recently released a bigger content patch for a game already available on the EGS and also included a couple of new achievements with it.
Setting up and testing the achievements worked fine in Dev and Stage, experience points for EGS achievements were adjusted, and everything got approved for Live.

Unfortunately as soon as I tried to push it to Live I received the error message “Cannot add an achievement to the base game for a product that is already live”. It seems the EOS achievements were successfully pushed, but not the EGS achievements.

Is it possible to add new EGS achievements to an already available game? The error message suggests this is only possible for a DLC, but I would think any game providing new free content through regular updates might also want to add new achievements for that new content.

Thank you,
Martin

[Mauersics]

It seems because an implicit platinum trophy is generated with the original achievements, new achievements can only be added as “add on” and require new additional experience points.

It is possible to request additional experience points (in the backend, per email), assign the new achievements to them and push everything to Live without any further issues.