Achievement preview in launcher library not updating

Distribution Store Presence & Configuration
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1

Hi,

We have a self-published game that we are preparing to launch on EGS called Night Run. We’ve implemented achievements and can see them firing in game and updating on the achievements page.

The issue: the achievements preview visible in the Library view (between the title and Launch) is showing 0/53 achievements, which doesn’t reflect the reality. Is this a known issue?

Thanks,
Matt

2

Hi there, Matt!

We’ll be happy to assist with this. We suggest checking our achievement “Setup Guide” to ensure everything is set properly to be visible in the library view. Let us know if you have any other questions as well.

Thanks!

3

Hi, Thanks for your reply. Achievements are firing correctly in the game and visible if we click the three dots and open “Achievements” via that menu option but they do not show under the game in the library view. In our case we have 53 achievements and it’s showing 0/53. Is there some way that we could have misconfigured it so that it records the achievements in 1 screen but not another? Also is it possibly related to being on a Dev branch?

Thanks,
Matt

4

Thanks for following up!

We’ll be happy to check in on this for you. So we can investigate further, we kindly ask that you submit a private discussion with us. Looking forward to your response!