Account not working

I am trying something now that was linked to me by billing to fix the problem, but my problem is very simple. I can run the .exe and download the sample content but I can not actually start the editor.

It also takes the launcher a really long time to load, almost like it’s trying to contact something but it’s not getting an answer back. Yeah so it just failed for the second time, but I can retry now thanks to the suggestion in the link from billing. Any ideas on what I can do to fix this?