"Account name duplicated." when trying to subscribe

When I try to pay for my unreal subscription the transaction doesn’t go through and "“Account name duplicated.” is shown in orange text. My card has worked on other services and so has my paypal.

You should contact *unrealengine.com.

Yes thank you I contacted them when responded. Waiting for response.

Hi ,

As mentioned by , please contact our team at @unrealengine.com so they can assist you further with subscription payment.