account issues

so i have a real problem and im pretty annoyed about the fact that no one has got back to me yet… so i had to take a break from unreal and deving my project due to a family tragedy, then due to my pc crashing and loosing all of my data including my password to unreal and my old email details i cannot access my unreal account… i have multiple assets on there which have cost money and would really like to speak with some one who will actually help me to get back on my account. i have now been waiting for 2 days. i know this sounds bitchy but im just frustrated. ive had to create a second account so i could post on the forum!

thanks for all help in advance