Hi, I am posting here because I don’t know where else to post to actually get a reply. I have contacted epic support via their official channels at least 3times, including the fraud reporting form, and received no reply whatsoever.
Somebody accessed my account and removed money from the balance. They spent it on ‘V-bucks’ which presumably they’ll be able to cash out.
I think it’s pretty dreadful that fraud is treated as unimportant by epic. I want my account deleted since I absolutely do not trust them but they don’t seem to want to do anything about this.
This came about because I signed up with epic for the unreal engine technology some time ago + hadn’t used the technology yet. But there’s absolutely no way I’d use them going forward after this.
I really would prefer to have my account deleted now as the fraudsters keep on trying to access it and I get ‘too many failed attempts to login’ emails (I changed my password since the fraud.) But that apparently requires manual contact, for which they give no obvious means of contacting them to perform. Little bit scammy that.
Anyway, I expect this will get modded away, but seriously, think twice about trusting Epic with payment details or funds.