I have a license that I paid $750 a year and one week ago. It says clearly on the receipt " PERPETUAL".
I HAVE BEEN SENDING SUPPORT RQUESTS (4): SILENCE. Nothing back. Nada.
I see some similar posts on here all unanswered.
Its either a free platform with no support or you charge those using it for business BUT YOU HAVE SUPPORT.
ONE OR THE OTHER.
My clients have been waiting for 3 days to see my presentation and I have no answer for them.
Any info on what to do would be great.
Thanks
Hello,
Apologies for any confusion here. Please know we’ve received your support request at Twinmotion Support over the weekend. We can continue to follow up with you in your support ticket if you have any further questions.
For community reference, we have updated our pricing and licensing model as of April 2024. Please see our blog post and licensing page for more information.
Twinmotion News - We are updating Twinmotion pricing in late April
Twinmotion Licensing
Our support team can be contacted at: https://twinmotionhelp.epicgames.com/s/
Please be aware support is now limited to the three most recent versions of Twinmotion, addressing only bug reports, crashes, and licensing.
Epic Direct Support is now available to purchase with annual Unreal subscription seats. Please see the pages above for more information.
Thank you