Hi,
We requested to get retail (LIVE branch) keys generated in September 5 and it still hasn’t been approved. It is impacting our Early Access plans and frankly I don’t understand how it can be acceptable that it takes this long.
And we have no account manager or any person of contact so I’m not sure what I can do here. I hope I can get some help here.
Thank you in advance.
Hi there,
Thanks for reaching out, looks like there was an error that caused your request to not land in our proper queue, but we found your request and are having it reviewed now and should have a response soon!
Thank you for getting back to me so quickly. Good to hear that it will be resolved soon.
Hello again,
The keys are still not approved. Is there anything I can do to expedite this? This is really hindering us in marketing and community efforts.
Hey there,
Apologies on the delay, a response to the request has been processed, if you have any questions on the feedback provided please feel free to create a private case with our support team.
Hi again,
How do I create a private case with the support team? your support page returns 404.
The keys still haven’t been approved. I’m worried that it’s got hit by that backend bug again.
Can we please get this resolved? Last time a moderator looked at it they returned it with an issue saying “Please remove China and South Korea”. even though these countries were definitely not selected. Just mentioning as I suspect it might have something to do with the bug.
Hey there,
Thank you for notifying me that you’re getting this error, we have our accounts team looking into this for you now.
Hey there,
I will be reaching out to you directly in a DM to ensure your information remains private as we help you through this situation.