Access keys not approved for over a month

Distribution Store Presence & Configuration
,
1

Hi,

We requested to get retail (LIVE branch) keys generated in September 5 and it still hasn’t been approved. It is impacting our Early Access plans and frankly I don’t understand how it can be acceptable that it takes this long.

And we have no account manager or any person of contact so I’m not sure what I can do here. I hope I can get some help here.

Thank you in advance.

2

Hi there,

Thanks for reaching out, looks like there was an error that caused your request to not land in our proper queue, but we found your request and are having it reviewed now and should have a response soon!

3

Thank you for getting back to me so quickly. Good to hear that it will be resolved soon.

4

Hello again,

The keys are still not approved. Is there anything I can do to expedite this? This is really hindering us in marketing and community efforts.

5

Hey there,

Apologies on the delay, a response to the request has been processed, if you have any questions on the feedback provided please feel free to create a private case with our support team.