Hello,
Thank you for reaching out for support! I understand you’re having issues with Access Keys not working for other members of your organization. I’m happy to help with this!
I appreciate you providing the error message your colleague is seeing, this is very helpful! However, in order to properly troubleshoot and avoid posting sensitive information, please use this link to create a Private Discussion Case, setting the topic to “Epic Games Store.” The team this routes to will be able to help!
We look forward to hearing from you in a private case!