SE_JonF
June 22, 2016, 2:05pm
43
I seem to have an opposite problem, one of my packs was refunded with no notice from Epic or the buyer to give me a to fix the situation, obviously I feel quite bummed out about it and no clue as to what was wrong with my product, so how do I fix it from happening again? Now I feel some person has managed to get the assets for free and could easily pirate them out, I have no clue who bought the pack to begin with as we do not receive the buyers details.
I think the best course of action is to first speak to the owner of the pack and give them a deadline to respond and a to fix the problem first, CC Epic in. If the pack owner does not respond or does not attempt to help you I’d escalate it to Epic with your evidence.
There was an that caused some refunds to pop up on many sellers accounts today. Pm Stephanie Markoff for a marketplace badge so you can see the post in the private seller forum. I don’t know if we are allowed to post what happened publicly.