OP here just to clear up a few things there was nothing wrong with the pack I bought. The seller didn’t advertise it as being compatible with VR. That was another reason I didn’t mention the pack here, some people can half read something add 2 + 2 and get 7 so I didn’t want any negativity to go back to the seller as they did nothing wrong. No this is just about buyers remorse which most companies in an effort to actually give a **** about their customers care about. I saw someone make an analogy with buying a book or a film and requesting a refund after consuming said media. This is a very poor analogy. If you look at the use for assets from the market place their purpose is to be used in a project. If I have no use for that asset or intend to use it in a project then you can’t say I have read the book or watched the movie.
Another argument brought up which is an excellent point is that people could buy an asset request a refund then pirate the asset. Now if this was the 1st asset that I had ever bought from the store then it would be fair to wonder if that is my motivation for requesting the refund or if the marketplace was staffed by bots then they would have to apply a one rule applies to all but unless the (redacted) from the marketplace team is Siri’s brother then he should be able to deduce that someone that has bought over 20 assets from the marketplace store and spent over several hundred euro there is not trying to pirate that asset.
Thats the main problem I have here. This is an asset I bought that I can’t integrate into my project and have no use for it. I very quickly realized this after a few hours and for the 1st time requested a refund. I very likely wouldn’t have even noticed the refund going back into my account as I said this is not about the money, this is about the fact that after I read that email back it felt like I had been slapped across the face after I have being a very loyal customer and spending a lot of money on the store. This is not how you treat customers let alone loyal customers. Even steam has a system in place to refund users that are unhappy with a purchase and a system in place to combat abuse of the refund policy. Also and I’m not sure here but I think they are contravening EU law on digital downloads and by law (regardless what they put in their T&C’s) have to give a refund if it is within a set time but I could be wrong there.