Absolutely disgusted by Marketplace refund policy

[SE_JonF]

@kamrann;551800

I agree in principle, but I think part of the problem is that the marketplace frontend is still so unsatisfactory when it comes to giving customers the information and tools to make good decisions.

Supported Platforms, Intended Platforms and Tested Platforms. Really? And no formal definition anywhere of specifically what the terms mean.
Also, VR isn’t a platform in the same sense as Windows, Mac, etc. If someone sees a product supports their platform, how are they to know that there even is an icon for VR, the omission of which means it’s unsupported? Sure, it might be a good idea to contact the seller and ask, but it would make sense to have more clarity. VR Ready: Yes/No.

So many 5 star once-rated products on the marketplace. Seriously, how hard is it to prevent sellers from rating their own product? This has been brought up multiple times over months and months. As has the obvious suggestion of requiring some minimum number of ratings before displaying.

There should be an FAQ built into every product page, ideally with anyone being able to submit a question and seller receiving a notification, providing an answer and the FAQ being automatically updated. Currently everything goes in the comments and quickly gets lost among positive feedback and support issues that also shouldn’t be in the comments.

There are heaps more key pieces of information that should be required of all submissions and presented in a consistent way. Network support for blueprint/code plugins is an obvious one, given how relevant it is to so many potential customers. The fact that, despite the length of time the marketplace has been around for now, product pages are still 90% a wall of unstructured text is hard to understand.

Difficulty in searching for the right product doesn’t help either. Still no tags, the search only works on product title and brief description. Even the categories are badly thought out - why are Blueprints and Code Plugins categories? Customers want to find “a product that does X”, not “a product that was implemented using X”. Just mark it on the product page for anyone who might be concerned about future compatibility. Other than that, the distinction is entirely irrelevant.

I could go on, but meh.

I agree with pretty much everything you said, except the ratings. Most of my products had one 5 star rating for some time, and it wasn’t me. Ratings/comments move very slowly on most products. As far as everything else goes, spot on. The sellers aren’t really given the tools to properly convey most of the information in an efficient and consistent way. A big part of this is due to the lack of control we have over the product page, we have to pass requested specific information over to the staff. Sometimes when I try to add certain things to my description, it gets omitted. The things you mention in your post + many more basic functions have been something we’ve been advocating for over a year. The UE4 marketplace lacks some of the most basic of features that other marketplaces have in bulk. All we’ve received is Soon™ at best. The features and requests thread in the Creator’s Hub has zero responses from the staff, and it’s been there for months. =/