A user can't launch my game due to a strange error

Development Platform & Builds
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1

A user reported that he couldn’t launch my game due to an error he got. I asked him what the error showed and he pasted this.

Fatal error: [File:D:\Build++UE4+Release-4.19+Compile\Sync\Engine\Source\Runtime\Engine\Private\PhysicsEngine\PhysXLibs.cpp] [Line: 90]
Failed to load module ‘…/…/…/Engine/Binaries/ThirdParty/PhysX3/Win64/VS2015/PxFoundationPROFILE_x64.dll’.

0x00000000D77FA388 KERNELBASE.dll!UnknownFunction []
0x00000000C74F9960 UE4Game.exe!UnknownFunction []
0x00000000C7093C8B UE4Game.exe!UnknownFunction []
0x00000000C6DF6B88 UE4Game.exe!UnknownFunction []
0x00000000C7D7ACA5 UE4Game.exe!UnknownFunction []
0x00000000C7D7908A UE4Game.exe!UnknownFunction []
0x00000000C7AF24BC UE4Game.exe!UnknownFunction []
0x00000000C6D7FF03 UE4Game.exe!UnknownFunction []
0x00000000C6D7920A UE4Game.exe!UnknownFunction []
0x00000000C6D7947A UE4Game.exe!UnknownFunction []
0x00000000C6D86A06 UE4Game.exe!UnknownFunction []
0x00000000CA53D377 UE4Game.exe!UnknownFunction []
0x00000000D7CC3034 KERNEL32.DLL!UnknownFunction []
0x00000000DA741461 ntdll.dll!UnknownFunction []
0x00000000DA741461 ntdll.dll!UnknownFunction []

I don’t know what any of this gibberish means. Sorry, I’m not much of an expert when it comes to errors with UE4, so can anyone help me understand this and is there a solution to this error?

2

Same with one of our customers now… Did you ever figure out why this happend?

3

Unfortunately I haven’t yet. Hoping someone can solve this problem for me soon.

4

Is this for a dedicated server?

5

Did you build it from source?

6

No, it’s just for a singleplayer game of mine.

7

Alright, I’ll give this a try next time I start packaging my games. Thanks man!

8

No, I don’t believe so? You mean source as in like coding? (sorry I’m unfamiliar with the term) Cause I used the first person template and have been using the Blueprints system to program my stuff.

9

Try File → Package Project → Build Configuration → Shipping and then package the game