Thanks for your time in reading this,
Software One, was requested about 8 days ago. The submission required the creation of two different accounts, and one verification email, that was sent to a .edu email address. One of these newly created accounts is for a digital distribution service that serves over eight million people.
Software Two, was requested yesterday. The submission required the creation of one account, and one verification email, that was sent to a free .com email address. The software request asked for the school’s name and web site, and the following step allowed for the software to be download through a variety of methods (p2p, cloud, direct). In approximately three hours I had made the the request for an educationally discounted software, received an email with an activation code, downloaded, installed, and was working with the software.
While it’s obvious what software one is. What not obvious is the reason for the delay. Is it Epic wanting to limit the access? Is it a subscription/monetary problem? Is it a bandwidth problem? Is it a Github problem? Those are rhetorical questions, as I don’t deserve, or even need an explanation on what maybe internal issues. But, what it does make me wonder about is the customer service that is provided by Epic and/or Github. Would I be treated this way if I was a paying customer and had an issue?