A problem with open epic luncher

hi guys I have a problem with open epic luncher
I trying to uninstall and reinstall the luncher and the problem still
please how to fix it

The Screenshot in the attachments

and thanks

Try and follow this method and see if it works or not. Epic Games Technical Support & Customer Service | Epic Games

Try this, these file are probably messed. C:\Users\YOURUSERNAME\AppData\Local\UnrealEngine and removing the folders 4.12 and common (note: I through them into a temp folder in the same directory to test).

The problem still

I will format my laptop to windows 7
I think the problem is in windows 8.1

nope, it’s not a windows problem.
a lot of users and also me having this problem :smiley:

Hi everyone,

If you are experiencing any issue with the Epic Games Launcher, please visit http://help.epicgames.com/, and if the knowledge articles do not help you, then click the [Email us] button to get assistance from Epic support staff.

Thanks

thanks for your help guys
In the end i will format my laptop and I hope the epic luncher works

thanks :slight_smile: