Hi Fab support. I hope everyone is having a great day over there. I am making this post to share that I had been having this bug with about five of my packs. They seem to be stuck on Pending Publication. This was while making/sending an update. They seem to be stuck in there, some for about a month or so.
The product seems to be stuck on Pending Publication. I am worried because this seems to affect the downloads. All of the downloads seem to be broken sorry. That pack in specific, the beach ball one has been stuck as of today 10/6/2025 for about a month as for what it says on my listings saved data.
Expected Result
I have no idea why this happens but the expected result was a live tag with the updates. It seems something broke along the way.
Observed Result
I opened about four cases so far regarding this issue. One after each pack broke. I was told that a specialist was going to fix this [sometimes told next week] or so but so far no luck. I understand you guys are busy, especially with UE5.7 coming and I totally understand that. I know this is not high priority or urgent. But the reason I am sharing this is that I am worried about potential new customers or returning ones [which may need the files, hopefully not urgently] buying the packs and not being able to download any files. I appreciate any help and I hope I am not an annoyance with this set of issues. I know it is a lot of packs sorry. Thanks!
It would be really helpful to know what causes this to avoid to do that again. Thank you so much for assisting me with this issue. I know support has been amazing and they are doing everything they can so far from the replies I got. Thank you everyone over there.
Hey there @JamyzGenius! Thank you for taking the time to reach out and inform us of the issues you’ve been facing with several of your listings being stuck during the pending publication phase of publication. This has been passed onto the team and they are actively looking into this and should be resolved soon.
thank you so much. I appreciate the help a lot. One of my packs is unstuck now yay! the beach ball. But my other four seems to be stuck. I will leave the ids below. I also replied to an email from support I got from a few days ago sending this urls just a few minutes ago. I came to check the forums afterwards to see for any updates.
Thank you so much guys, I appreciate all the help.
Thank you for sending those over. There are a few others that are stuck across publication, these have entered the queue to be sorted out, so they should be resolved sooner rather than later!
The issue at hand that is causing this is also being investigated.
Hello, I’m experiencing the same issue.
My asset pack has been stuck in the “Update - Pending publication” status for about four months now (Last saved: 4 months ago).
I previously contacted the support team, and the response I received was:
“Senior staff is investigating this issue. We will reach out when we have more information.”
I would really appreciate it if this issue could be resolved as soon as possible.
Thank you very much for your time and assistance.
Ouchi 4 months. That is quite a while oof. I hope these get fixed soon for you and for everyone else too. The pack looks really cool. Hoping for the best
Also, guys most of my packs had not been fixed yet and another one broke, the street props one. I have a note in my artstation about page and my fab profile about page too telling people to not buy these. Support has been doing everything they can and went above and beyond. I know they are trying to help and I think they are awesome. I believe this issue goes way above the people replying to us. Something in the pipeline may had broken and needs specialists to fix it.
If anybody had a pack in their cart from the broken ones, please do not buy okis. I will eventually make a post here when all the packs had been fixed but so far, they are still in pending publication with the exception of the beach ball one. At this time, I am unable to edit or unlist or do anything to the affected publications so they are basically stuck in a limbo. Nothing I can do sorry.
If you read this and needed a refund. Yes, if you bought after 10/15/2025 and cannot download or access any files I approve the refund. Please contact Fab support to get your money back. It doesn’t go to me after a purchase sorry. Thank you for your understanding and have a nice day everyone! Cheers! -Jesus :]
PS: I do not check this forum that often but if you need to contact me or have any troubles, please do so at my email JamyzGenius@hotmail.com or my artstation pages. Thanks! And crossing fingers this is fixed eventually.
After all issues are fixed. I will eventually again make a post here to share that this note doesn’t apply anymore. I do not want people to give me their money for something broken so again, refund approved for you. Please contact Fab support if you bought any of my packs. If I am contacted, I will direct people to this post. Thanks!
