Summary
Hi Fab support. I hope everyone is having a great day over there. I am making this post to share that I had been having this bug with about five of my packs. They seem to be stuck on Pending Publication. This was while making/sending an update. They seem to be stuck in there, some for about a month or so.
Link to my packs here:
Floor Grates Pack JFG V4 Vol 1 - Grates 1 to 11 Floor Grates Pack JFG V4 Vol 1 - Grates 1 to 11 | Fab
Diner Stools Pack JFG V3 - REV2 - FBX and Blend Only - Diner Stools Pack JFG V3 - REV2 - FBX and Blend Only | Fab
Beach Toy Shovel Pack - Beach Toy Shovel Pack | Fab
Beach Ball JFG - V2 - Beach Ball JFG - V2 | Fab
Seems to have broken on 10/3/2025 - Grates 12 to 50 fbx pack too: Floor Grate Pack JFG V4 Vol 2 - Grates 12 to 50 | Fab
What type of bug are you experiencing?
Publishing
URL where the bug was encountered
Steps to Reproduce
The product seems to be stuck on Pending Publication. I am worried because this seems to affect the downloads. All of the downloads seem to be broken sorry. That pack in specific, the beach ball one has been stuck as of today 10/6/2025 for about a month as for what it says on my listings saved data.
Expected Result
I have no idea why this happens but the expected result was a live tag with the updates. It seems something broke along the way.
Observed Result
I opened about four cases so far regarding this issue. One after each pack broke. I was told that a specialist was going to fix this [sometimes told next week] or so but so far no luck. I understand you guys are busy, especially with UE5.7 coming and I totally understand that. I know this is not high priority or urgent. But the reason I am sharing this is that I am worried about potential new customers or returning ones [which may need the files, hopefully not urgently] buying the packs and not being able to download any files. I appreciate any help and I hope I am not an annoyance with this set of issues. I know it is a lot of packs sorry. Thanks!
Platform
PC
Operating System
Windows 11
Upload an image
Additional Notes
It would be really helpful to know what causes this to avoid to do that again. Thank you so much for assisting me with this issue. I know support has been amazing and they are doing everything they can so far from the replies I got. Thank you everyone over there.