4.4 Preview - no sound on 7.1 system

Development Platform & Builds
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1

Hi,

I tested the new 4.4 preview (pre-built version) and everything seems to be okay. But I noticed, that I am unable to hear any sound using my extra sound card: Creative SB X-Fi (it works perfectly with the 4.3.X build and before).

If I switch to my main board sound (built-in sound card you could say), I am able to hear sound.

One more thing: The Creative SB X-Fi is configured for 7.1 surround sound. Maybe that’s the difference?

Here is a screenshot: Dropbox - Error

I guess, that “Name not avalable” entry is my UE4-Editor.exe.

2

I still have these SB X-FI Cards but I’m not using them. I remember whenever you configured speaker setups in Windows, a lot of applications lost sound because they didn’t have surround sound support.

Try configuring them for stereo sound and setting them as the default audio device.

3

That does not fix it. Also, it doesn’t make sense that Unreal Engine 4.1 should not support surround sound as a game engine.

It works when I use Version 4.3.1 (even with surround sound), but not in 4.4, so i guess this is a bug.

4

Dalon, can you glean your card’s driver information? A dxdiag attachment may be helpful. If you happen to not be on the latest driver, it would be helpful to know if any change occurs upon updating.

[Edit: Also, after setting it to Stereo, you could also try backing up (or deleting) these folders as a general trouble-shooting step to see if it fixes your build:

C:\Users[UserName]\AppData\Local\UnrealEngine[Version]\Saved\Config\Windows

[ProjectLocation]\Saved\Config\Windows]

We’re investigating here, too.

Best,

5

Same situation for me as well… I have sound on my 7.1 system in 4.3.x but no sound at all in 4.4.

I do not have a creative sound card…
Soundmax native to my Asus MoBO… 7.1 works in 'nix 4.4 fine, just not winblows…

6

Sorry for the delay. I don’t think this is a driver problem, since every other application I can think of works just fine as it is right now. Even Unreal Engine 4.3.1 (on the same machine!) works fine with 7.1 sound.

Also, as I said, configuring for 2.0/2.1 sound didn’t fix the problem either.

link text

7

If you go into the audio config for windows and set your sound settings to STEREO then you will have sound…

Do this by doing the following:

  1. RIGHT-CLICK the speaker icon [Down on the taskbar (bottom right, in the system tray volume icon)]
  2. Click Playback Devices
  3. Select your audio device (obviously differs based on system specs)
  4. Click Configure on the bottom left
  5. Select STEREO, then Next 3-4 times…

Then you will have sound in the 4.4 preview…

12408-sound_props.png

12409-speaker_setup.png

8

Thank you. If I do as you described, I am able to hear sound in Unreal Engine 4.4 Preview.

But the sound quality is really bad, since it uses only 2.0 on my (true) 7.1 headset. That’s not a valid solution for me though - especially since it works with 7.1 sound in Unreal Engine 4.3.X and prior.

9

Don’t know why this post is marked as the solution to the problem, since it is not.

However, the problem now is fixed in the new Unreal Engine 4.4 (not preview) - I have sound again with 7.1 :slight_smile:

So thanks anyway, Epic!

10

Howdy Dalon,

Glad to hear that the issue has been resolved in 4.4. I am going to mark this issue as being resolved since it is currently working. If the problem does return in a future build please be sure to let us know.

Thanks and have a great day!