4.25.1 Crash when choosing Staging Directory for Packaging

Development Platform & Builds
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1

I was packaging just fine in 4.25 this morning. Today I updated to 4.25.1 and now if I go to Package/Win64 I crash on the choose folder location window. Also if I go to plugin settings/packaging/staging directory and click the three dots. I also crash.

I’m freaking out of course because I don’t think it’s possible to download to 4.25.

What could cause this? I have tried completely uninstalling and reinstalling 4.25.1. I also deleted my AppData derived data cache.

I have visual studio community installed with c++ game tools and .net framework 4.8 sdk

The crash reporter shows:
Unhandled Exception: 0xe0434f4d

KERNELBASE
mscorwks
mscorwks
mscorlib_ni
mscorlib_ni
mscorlib_ni
mscorlib_ni
mscorwks
mscorwks
mscorwks
mscorwks
mscorwks
mscorwks
mscorwks
shell32
shell32
shell32
shell32
shell32
shell32
shell32
shell32
windows_storage
windows_storage
windows_storage
explorerframe
explorerframe
explorerframe
windows_storage
windows_storage
windows_storage
SHCore
ntdll
ntdll
kernel32
ntdll

2

Clicking the three dots to choose a location for where to create a new project from the editor also crashes 4.25.1!!! I guess this has nothing to do with packaging

3

Same here, crashing while selecting staging directory on 4.25.1.

4

The answer for me was to remove plastic scm shell extension for the folder icons. The very thing that was supposed to help me lol.

It could be other shell extensions also?

5

Thanks, removing Plastic also worked for me!

6

The Perforce file explorer plugin was causing crashes on my side. Uninstalling that fixed it for me.

7

I’m getting a similar crash whenever I access explorer from within UE - either through the import menu or using a 3rd party plugin like UAsset browser. I have Plastic SCM but not shell integrated. Wondering what other shell items it could be…

8

Similar issue here, also using Plastic SCM. I crash consistently when clicking the “import” buton from the interface. Drag-drop from Windows explorer doesn’t crash UE, It happens across different scenes, even a blank one, so it’s not project related. Disabling Plastic SCM in plugin didn’t fix the issue for us. It also happens on right-click > asset action > export to FBX

9

Just remove the shell explorer addon thing that you can optionally install when you install Plastic SCM and all will be well again.

I should have never installed that in the first place…

10

This has nothing to do with any plugins. It’s an issue with file explorer shell extensions that modify the file explorer such as icons or right click menu items

11

I have none of these plugins installed and crashes on mine, It seems there is something wrong with Unreal code itself.

12

Worked for me: I downloaded ShellExView and started disabling all extensions that seemed “weird”, It turned out the DBR Extensions (Dell Backup & Recovery) were crashing Unreal (see attached picture). It is working now. Not sure It is safe using ShellExtView though, , You may use (or not) at your own risk. !alt text

13

Thanks Ianbercov, it worked for me!

14

Uninstalling Helix File Explorer plugin fixed the issue for me as well

15

I had this crash while choosing folder for new C++ class, as well as during asset migration process.
Yup, after uninstaling Plastic SCM shell extension everything works now. I guess it’s the same for Perforce.