2 free packs not showing up as "owned" or in launcher

the following 2 packs from this month’s free list do now show up as
“owned” or in the Epic launcher / marketplace fault if bought, even tho you can order them for free and get a invoice for them:

  • ultimate ship pack
  • museum environment kit

this error happens to several people and is also reported on reddit:
https://www.reddit.com/r/unrealengine/comments/15fvl5s/cant_buy_2_items_from_the_featured_free_unreal/

Thinking you probably meant ‘this month’s free list do NOT show up as owned’. Either way same problem. The SHIP & MUSEUM packs are glitched. If you re-try clicking on buy, you get a message saying: ‘Sorry, you already own this item, or it’s still being processed’. The Ship description is also missing engine version info iirc, so maybe that’s part of it idk. BTW: Signing out / clearing browser cache / switching browser doesn’t fix this. Its good that email receipts are working tho, as that means Epic has to fix this sometime presumably. :stuck_out_tongue_winking_eye:

Hi all,

Just wanted to confirm that I’m seeing the same thing.

I claimed/“purchased” all of the assets at once. (Via the Launcher interface I think (as opposed to web interface))

Ship + Museum do appear in my library though. So I feel confident that they will continue to be there.