If you are a subscriber using Paypal, you should have received an email about the cancellation of a billing agreement sometime in the last few hours. After investigation, we found that this is due to an error that occurred during maintenance we are currently doing on the accounts section of our website. Unfortunately, the payment page with your paypal information was mistakenly cleared out, hence the email. This does not mean that the account has been canceled, though the billing information will need to be filled back out before the current month’s billing cycle has ended in order to continue subscription.
If you are one of the ones affected by this, please look out for a follow up email from us sometime *very *soon. We promise to make this up to you!
Any questions or concerns, please feel free to reach out to me here or my email address - Chance dot Ivey at EpicGames dot com.
Hey friends! We are still working out some of the details regarding the PayPal issue, and Spec is correct, no emails have gone out quite yet. I’ll drop any updates into this thread as they roll through - Hang tight!
Had a problem logging in and issued a password reset. Didn’t see it so I checked spam. The reset email was there along with the kind gesture. Bad on Gmail though, considering I’d gotten Epic’s e-mail in the past and had it marked with priority.
Reminder: Check your Spam folders!
Epic is one helluva company. Treating people well is a pretty good way to earn respect. If only more places acted like you. Thank you!
Oh yes i see it now, thanks! Wasn’t expecting a free month for such a small issue, but it’s great!
However im still not sure if we have to re-sub or not; when i check “my preapproved payments” tab on paypal, epic games international is still on inactive status, while the subscription plan on the unreal page is active.
Sorry if it was answered in the e-mail, i guess i missed it as i rarely check the spam folder before i clear it out. (assuming google decided to put it in spam folder for no reason)
Just wanted to confirm that although I never received the follow-up e-mail regarding the free month, I do in fact see that the next billing cycle on my unrealengine.com account details was pushed back to next month.
EDIT: Nevermind, as someone mentioned, it ended up in the spam folder on my GMail.
I wanted to buy something today from the marketplace and got this email. What should I do? First I got error E80-3230-0 and after few minutes I got this message: “Payment method on file for current and future payments as authorized by user”.
