Crash after opening the persona

anonymous_user_27b0f834 · March 30, 2017, 1:20am

so this is my third post about the same problem with no answer.

so this is the step I did before the crash happen:

opened a new projected
import “SK_Mannequin.FBX” the same one from the videos from the tutorial
doouble click on sk_mannequire
Persona is oppened
Creahedlink text

Acheta_Games · March 30, 2017, 1:13pm

Why are you importing the FBX in the first place? The Mannequin is in the starter content for the projects(For example Top Down. You do not need to import some FBX you downloaded somewhere(where?).

Also it did not crash in Persona, the load of the Mannequin failed because “LogD3D11RHI: Timed out while waiting for GPU to catch up. (0.5 s)”

More precisely

[2017.03.30-01.15.57:624][100]LogD3D11RHI:Error: Result failed 
 at D:\Build\++UE4+Release-4.15+Compile\Sync\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11Query.cpp:134

with error DXGI_ERROR_DEVICE_REMOVED DXGI_ERROR_DEVICE_HUNG

What kind of hardware are you running this on? Can you load the Skeletal mesh on its own?(Place it into the scene and play for example)

anonymous_user_280dd372 · March 30, 2017, 6:35pm

Hi LouyDvl,

As I had asked for in your other thread, can you send the FBX that you’re using? aknarts is right that all the third person animations are available in the third person template projects, but we’d still like to investigate any crash that happens.

anonymous_user_27b0f834 · March 30, 2017, 7:47pm

i am trying to attach it but its not working

anonymous_user_27b0f834 · March 30, 2017, 7:54pm

all i was doing is following the steps on the tutorial, in the tutorial it said to start from scatch that why and to import FBX, plus i got the FBX from the unrealengine.wiki website if i am not mistaken

anonymous_user_27b0f834 · March 30, 2017, 7:56pm

132258-capture11

aint these the same one from the tutorial that you guys have in the website

Acheta_Games · March 31, 2017, 11:51am

Can you send a link to the particular tutorial you are speaking of? We can get the FBX from there the same way you did.

anonymous_user_27b0f834 · April 1, 2017, 5:39am

https://docs.unrealengine.com/latest/INT/Videos/PLZlv_N0_O1ga0IoRrpI4xkX4qmCrhGu56/rMOuDw5jnmk/index.html

this video explain and where to get the FBX, if you press next , you will see the video which explain the import

anonymous_user_27b0f834 · April 1, 2017, 9:49pm

Where you guys able to figure something out ? I would really love to work on unreal engine

anonymous_user_280dd372 · April 3, 2017, 9:02pm

Hey LouyDvl,

After trying with those files, I wasn’t able to get the crash, but on second viewing of your logs I saw that this is a known crash on some PC’s since 4.14.

See UE-42280. You can see some workarounds in the description of that bug, but if none of that works for you, I’d suggest going back to 4.13 until this issue is resolved.

anonymous_user_27b0f834 · April 3, 2017, 10:43pm

How do I go back to 4.13??

anonymous_user_280dd372 · April 4, 2017, 3:38pm

Sorry if I misunderstood, but it sounded like you were just doing tutorials. If that’s the case you can simply download 4.13 from the launcher. If you have an active project, then the only way to go back is to start over.