When I launch UnrealEngineLauncher I receive “Error! No version info received.”
After i click “ok” i get option to login. When i login i get message “Error! Did not get a response. Are you connected to internet?”
I’ve seen several pages concerning this but no one got a definitive solution.
I’ve changed timeout time, DNS, checked firewalls, allowed UnrealEngine access, restarted my computer, and restarted my internet. (all were suggested on these forums, this didn’t fix it for most other users)
I’m not sure if this is something on my side or EpicGames’ side, but i can send a launch log if i need to.
We have assigned this issue to a member of our support staff, and they will begin investigation as soon as possible. If we are unable to reproduce issue, or we need additional information, our staff member will comment here with additional questions. Otherwise, we will post an ‘Answer’ once we have logged issue in our bug database or we have a solution for it.
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Launcher log could be useful as well. You can find that here: C:\Users\[USERNAME]\AppData\Local\UnrealEngineLauncher\Saved\Logs
You may have tried most of these already, but please look through troubleshooting steps linked below. Afterwards if issue is still present, follow steps at bottom of page to find your ‘Verbose Logs’ and post them here. They will help us track down issue.
Thanks for log file. I see you’ve already ruled out firewall issues on your machine. Can you confirm whether or not you’re accessing Internet through a proxy server?
It looks like you might be experiencing some intermittent DNS problems Veradux. Can I ask that you try changing DNS servers you’re using to Google’s DNS service, and see if that makes a difference?
I’ve been trying out Launcher’s LibCurl implementation today. Seems to work well.
I would like to ask that users here that have similar symptoms give it a go and let us know :).
Symptoms I refer to are:
Launcher cannot connect to internet but other apps can
To use this, Launcher needs to be ran with extra commandline option -HTTP=Curl you can add this to end of Target box in a shortcut’s properties.
EDIT: If this solution works it will usually mean default setup doesn’t because of your internet options. I recommend having a go at fixing your settings and being able to use launcher without any commandline, as issue could effect other programs too.
Under-the-hood option uses a different library to perform http requests.
default one on PC is WinINet. It suffers from problems with your internet connection settings, and the real fix would probably be to fix those, this is more proof that WinINet implementation is what isn’t working for you. I recommend having a go at fixing your settings and being able to use launcher without any commandline, as issue could effect other programs too.
There’s an answer for it here by Carlos Cuello:
We don’t currently know of any problems with using libcurl, but worse case is connection issues still
this got me past the “Error! No version info received.” message.
however now it continuously loads the “Checking for update message”. i left it on for 6+ hours and it never left that screen.
do i need to re do all of above troubleshooting tips? (restart internet, restart computer etc etc) or is there something else i’m missing
This worked for me, not sure what’s going wrong for you. Have you tried reinstalling launcher again? Made sure to activate correct internet options outlined in Carlos’s post? Carlos Post
Also have you tried adding command line for launcher: “-HTTP=Curl” ?
In other thread, everyone seems to have resolved issue with Carlos’s instructions.
