Hi @Furinyx,
Thanks for the question. Any AnswerHub post that a staff member comments on or answers is tracked internally. If there has been no response for a while from the user who posted the question, either to provide more information or to select an answer that resolved the issue, we will post a message similar to the one I posted and mark the issue as resolved. For our tracking purposes, this indicates that we do not intend to take any further action on that post unless it is re-opened. Any new comment or answer that is posted to a Resolved question will re-open it, and place it back into our tracking system.
Unfortunately this means that some AnswerHub posts do get marked as “Resolved” even though they really haven’t been (or the user solved the issue themselves and never came back to update the post). You are more than welcome to post on Resolved posts if you have more information that would be helpful for resolving, or preventing, the issue in that post. In fact, we would like for you to do that, since having more information available to the other users on the AnswerHub is definitely a good thing.
Another thing that is slightly related to this is that the AnswerHub will automatically select any answer posted by a staff member as the correct answer, and will do the same if a staff member posts a comment on an answer made by a staff member. In this instance, we have to manually deselect the answer after posting it, but we don’t always remember to do that.
I hope that answered your question. Have a great day!
PS. If you ever need to get in touch with me directly, you can send me a PM on our forums. My username there is the same as it is here.