Hi Rocketman,
I’m sorry you’re having this issue. Please try the following to see if this resolves the issue for you. You can find more information on Launcher related issues on our Wiki page for troubleshooting.
Possible solutions:
Close and restart the Launcher and/or your computer, please try waiting a few minutes before restarting. (this is the most common solution!)
Ensure that you are running as an administrator.
Ensure that you are not behind a proxy. If you are, add an exception for the Unreal Engine (or ask your IT department to do this).
If you are an existing user, make certain that you have not added any additional parameters to your Unreal Engine desktop shortcut (for instance, to opt into a Preview build).
If you have, remove this extra parameter and restart the Launcher.
Try switching your DNS Server.
If you continue to see a “Subscribe” button, please contact our Accounts Department at accounts@unrealengine.com and inform them of the issue. They can investigate if your account is setup correctly.
If you have any other questions please feel free to post a new AnswerHub question or ask here.
Thank you!
Tim