Why cant I export?

Development Asset Creation
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1

I recently paid for the promo version of reality capture, but still can’t export more than a mesh image or a video. Can you help?

2

Thomas Glover wrote:

I recently paid for the promo version of reality capture, but still can’t export more than a mesh image or a video. Can you help?

Please check if your license has been switched from Demo to Promo: https://www.capturingreality.com/my.licenses

3

Yes it has

4

Hi Thomas Glover

can you now export models or not ?

5

Are you online during export?

6

Sorry for the delay,

I am online and still don’t have the option to export.

7

Hi Thomas Glover

you have bought a PROMO version but have you INSTALLED the PROMO version? Because, according to what you say, it looks like you still have the DEMO version installed.

Get the PROMO version from here: https://www.capturingreality.com/My

8

I will try to install the software again and get back to you. :slight_smile:

9

Alright!! I am up and running.

Thanks for your help

Thomas