When I want to download a sketchfab object in twinmotion it tells me : download error, please retry. Could you tell me why it doesn't work ? Thank you.

[Kekopoka (Ectore Scuissiatto)]

Hello

Thank you for reporting this issue.

We were hoping you could follow the steps below to help best resolve this:

• Close all Twinmotion files open if any
• Open a new scene/file of Twinmotion from the Epic Games Launcher
• Check that you are signed-in
• Navigate to the assets you were trying to download
• Repeat trying to download an asset
• After getting the error message when trying to download one close Twinmotion
• Retrieve the Twinmotion log file (https://twinmotionhelp.epicgames.com/s/article/Where-to-find-Twinmotion-log-file)
• Send it back to us by reporting a bug using this link: https://twinmotionhelp.epicgames.com/s/case-community-page

Thanks,

Francesco