[=;]
**We created a few Prop packs for the marketplace and submitted them 11 days ago.
We got the same copy / paste letter 2 days later for all our packs:**
[Redacted]
**Since the specifics had nothing in common with our content we replied to this letter as following:
**
"Dear Unreal Team,
Could you please enlighten us with some details on your feedback?
You posted following concerns about our submissions:
Specifics:
• Submission lacking in quality.
• Textures are below quality standard.
• Submission is lacking in overall value.
• Does not follow marketplace guidelines.
It feels a bit strange to get the same copy/paste letter on 4 different submitted items which all are self made and took months to complete.
It is also strange that sets like these are valid submissions and do not lack of the mentioned content while our work doesn’t meet the requirements:
How can well detailed objects up to 100k Tris be lacking of quality?
How can it be that our textures lack of quality while all are self made and come up to 2048x2048 while other people can publish items with 256x256 textures?
How is it possible that props which can’t be found on the marketplace are considered as “lacking in overall value” while they would really add variety to the marketplace?
Could you please point out which part of our packs did not followed the marketplace guidelines and in what form?"
**We received only an automated mail that our letter has been received by.
**
**
After a few days I asked the team to update us. We are now waiting for more than 11 days without getting a valid explanation from.
Is this standard procedure here or is this a closed market for chumps and outsiders are not welcome???**
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Hi ,
I have edited the post and redacted our email to you, as this violates our Rules andCode of Conduct, specifically:
[04] Keep private information private. All moderator disputes should happen in private message. Public discussion of moderator actions or decisions, private correspondence with an Epic Employee or Epic Representative, Epic Employee contact information, or other personally identifiable information of other members or Epic representatives is not allowed. Posting the personally identifiable information of another user or staff member, including but not limited to their real name, address, phone number, e-mail address, or links to personal websites or social networks, without the express consent of that user is not allowed.
We do not give out public information about specific packs or submissions. You could post requesting community feedback for your packs on the forums, and check the submissions guidelines to ensure that your packs follow the guidelines.
Thanks,