for anyone having issues on windows 8.1 with the install and error for kb2919355 and kb2919422
If you see any of the following Windows Update errors when you try to install the Windows 8.1 Update or Windows RT 8.1 Update (KB 2919355), you might be able to fix the problems with these solutions. If you need more help, contact Microsoft support.
Windows Update error
What it means and how to fix it
Code 0x80073712
This error might mean that a file needed by Windows Update is damaged or missing. Here are a few steps you can try to fix the problem:
Swipe in from the right edge of the screen, and then tap Search.
(If you’re using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.)
Enter cmd in the search box, and then right-click or press and hold Command Prompt.
Tap or click Run as administrator.
In the Administrator: Command Prompt window, type one of the following commands depending on your version of Windows, and then press Enter. Don’t include a line break as shown here.
If you’re running a 64-bit version of Windows 8.1, type:
dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35 ~amd646.3.1.146.3.1.14
If you’re running a 32-bit version of Windows 8.1, type:
dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35 ~x86
If you’re running Windows RT 8.1, type:
dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35 ~arm~~6.3.1.14
Type the following command, and then press Enter:
DISM.exe /Online /Cleanup-image /Restorehealth
Type the following command, and then press Enter:
dism /online /cleanup-image /startcomponentcleanup
Install the Windows 8.1 Update or Windows RT 8.1 Update.
If you’re running Windows 8.1, go to the Microsoft Download Center:
Windows 8.1 Update (32-bit version) … http://www.microsoft.com/en-us/downl....aspx?id=42327
Windows 8.1 Update (64-bit version) … http://www.microsoft.com/en-us/downl....aspx?id=42335
If you’re running Windows RT 8.1, try to install Windows RT 8.1 Update (KB 2919355) again from Windows Update.
Note: Use the troubleshooter to resolve Windows Update errors “0x80070002” or “0x80070003”. This problem occurs when some files in the Windows Update are missing, even though the update is downloaded and extracted successfully. Fore more information click the link below.
i tried everything else. this actually worked.