This was the response to my support ticket…after waiting another week and half.
"Hi, TheSupahChanclet here.
Thanks for contact with Epic Games!
Apologies for the delay, I’ll be assisting you today!
I’m sorry to hear about the problems you’ve been experiencing. Following your case, I would like to notify that we’re not able to reveal that information, I can only suggest taking special attention to our social media for any further news related to this topic
Let me know if there is anything else I can assist you with!
A nice regard,
TheSupahChanclet"
At this point I’ve given up any hope of getting a reasonable response from anyone. If anyone find anything out please let me know.