I think the staff needs to realize they are directly responsible for the livelihood of others, and I don’t think many DO necessarily recognize that. They think that they’re working on something cool or that someone complaining is just being mean to them. But you have to look at it from our perspective in that if you imagine that said he wasn’t going to pay you guys, how quickly you get angry because that hurts your livelihood.
That’s the same position you’re putting us in in that you’re hurting our livelihoods. It’s a hurtful move to leave people in the dark for months, to lie to them about when a roadmap is coming, or to blow off their problems and concerns. It doesn’t cost you a dime to come here and post regular updates for us. Weeks, months, and years later, we’re at a point where that frustration is manifesting itself here on the forums. Saying you’re listening is different than talking back. “We hear you” is meaningless without a meaningful back and forth.
The Engineers who feel like they’re being unfairly derided, or ridiculed, need to come to grips with the fact that you are literally making people’s lives harder for them. is what being in a position of responsibility is like because when you put out product called Unreal Engine 4, your company told , “is going to be able to let you live the life you always dreamed of being able to live” and you accepted that you would be responsible for making that happen.
Then when you don’t follow through on those promises, patronize people who request help, lie to others about when a roadmap is coming up, you’re obviously going to get treated with ridicule because, again, you accepted that responsibility. The engineers may think they’re just doing their own thing and they’re collecting their paycheck and going home. But people like need to remember that you are DIRECTLY responsible for other people’s lives and when you ignore their calls for help, you are being absolutely unprofessional and do not deserve the paycheck you collect. At minimum, who blew off deserves their problems reviewed. At best, the Epic staff understands the seriousness of the responsibility your executives took when they accepted being responsibile for people’s livelihoods.