Team member(licensed seat) is missing a lot of purchases from marketplace/FAB in their vault

As the title states, I have a team member that was invited to the company team, assigned a seat, and when they log in to their account in Epic Games Launcher only a few purchased items show up in their vault.

Few things -
Yes, “All Items” is selected.
There are both Marketplace & FAB purchases that are showing up, so its not like only 1 or the other.

Is there something we are missing here?

Thanks,