Subject: Request for Direct Assistance – Progression Snapshot Issue Dear Epic Games Developer Support Team, I hope you're doing well. I am experiencing an issue with my Progression Snapshot and need direct assistance. Despite reviewing the available doc

General Feedback & Requests
, , , , ,
1

Subject: Request for Direct Assistance – Progression Snapshot Issue

Dear Epic Games Developer Support Team,

I hope you’re doing well. I am experiencing an issue with my Progression Snapshot and need direct assistance. Despite reviewing the available documentation and troubleshooting steps, I have been unable to resolve the problem.

Account Details: Epic Username: edgar1234654 Second Account: edgar1234654 pc

Issue Summary: I successfully saved a Progression Snapshot using the EOS_ProgressionSnapshot API but am encountering difficulties retrieving, syncing, or verifying the stored data. The existing support articles and resources haven’t resolved the issue.

Request: I kindly ask for direct assistance in resolving this issue. If needed, I am happy to provide additional information or my saved snapshot file for further investigation.

I appreciate your time and support, and I look forward to your response.

2

Hi @edgar1234654, thank you for reaching out.

With the possibility of needing to investigate the specifics of the issue you are facing and file sharing to triage the problem, it would be recommended to spin up a direct support ticket with Fab Support.

Thanks!