I would like to comment on your 3rd point: that was one of the first basic video tutorials - https://youtu.be/zfW-8v87Bag
I cannot recall any other comments like this but there may sure be others, I still reckon this is just an opinion of a few, why pick up on it? we have come a long way since then, focusing more on implementing your feature requests than making videos, trying to help you troubleshoot every day as much as we can with the knowledge and experience we have, maybe more privately due to the sensitive information, following instructions that we have, while juggling loads of other tasks, within a relatively small team of people…
We do appreciate you being a part of our community and look forward to assisting you as much as we can. This forum is, however, not intented to be a full alternative to our private contact form. Here it is more about discussion with and advice from other users and their experiences.