I have checked Ecom Interface Overview | Epic Online Services Developer, but I don’t find anything related to refund or chargeback. Is there any method to query such information or let epic notifying us when players’ item revoked due to refund or chargeback? thank you
Just run the entitlement ownership query on game start or on an interval if you are worried about them refunding mid game, if they refunded it then the query will show they no longer own it and your code updates to reflect that.
Hey there @harrison_yuen
We may have a solution that might work for you, but to better understand the situation, it may be best to create a Private Case to ensure you get the assistance needed without posting any sensitive information publicly.
https://eoshelp.epicgames.com/s/
Thanks!
Thank you. I have opened a private case already and the case number is 00601382.
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Great, I’ll be sure to get that escalated for you and we’ll be responding to that case as soon as we can!
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