Ongoing discussion about deletions of negative marketplace reviews

[Unreal_Josh (Fab_Josh)]

@spacegojira

I do not agree with the requirement that I have to remove the first part of my review, where I talk about the devs behaviour - privately messaging customers and telling them not to talk about certain things is completely inappropriate and not professional at all.
On the contrary, I do think this is part of the product, as the way a customer is treated will very much affect how said customer will be able to use and enjoy a bought asset.

But it is your rules and I comply to them regardsless. I just think it would be good to let the dev know that such a behaviour is not acceptable on a professional marketplace business.

Part of the request was because the seller was dinged for how Epic handled the case, so that shouldn’t factor in to the review. The behavior of any seller on Marketplace does matter, and something we take seriously. The challenge is that when an issue happens outside of our official channels, it’s harder to confirm. If unprofessional behavior is happening, we’d prefer to work on that behind the scenes through the help system and take action that way.

@spacegojira

I do have to ask though how the dev was able to connect my private Discord account with my Epic account, does he see the usernames of people who buy the plugin - or in my case who get granted access to it (as I bought it prior to marketplace release)?

Because this could pose a security risk, for people to be able to link together an email and username.

We respect the privacy of our customers and don’t share individual buyer information with sellers. When a seller is working with a customer to troubleshoot an issue and wants to confirm that the product was properly purchased, we will confirm that the transaction is valid, has not been refunded, and we will provide the date of the transaction. No details about the customer are shared.