Hey, Drakia.
Thank you, this is very helpful to know.
It would help even more if you could get us verbose logs of this event happening again. To get verbose logs, you need to navigate to
C:/Program Files/Launcher/Engine/Programs/NoRedist/UnrealEngineLauncher/Config and open the file DefaultEngine.ini (in notepad, for example). At the end of the file, add the following text:
[Core.log]
LogHttp=veryverbose
LogOnline=veryverbose
Save the file, and then if possible reproduce the error. Afterwards, the log file you’re looking for should be the most recent one in C:/users/USER_NAME/appdata/local/unrealenginelauncher/saved/logs .
After you get the verbose logs, you may want to change DefaultEngine.ini back to make sure you don’t waste disk space on more verbose logs.
Thanks!