Hello,
Thank you for your patience! We’ve been actively investigating this issue but could use some assistance from you all to identify this issue. If you’re able, please help us investigate this by gathering the following info:
- A screen recording of the Task Manager > Details Tab, with dedicated GPU usage for EpicGamesLauncher.exe (you may need to add the column for Dedicated GPU Usage in the Task Manager)
- If you’re able to record this both while logged into the launcher and while not logged in, that would be very helpful! We’d like to see the pattern of growth of the VRAM consumption
- Lastly, we need a copy of the Launcher logs. You can find these by clicking on your account in the top-right of the Epic Games Store Launcher, select Settings and select Show Logs. Selecting this should automatically take you to the Logs file location.
Once you have this information, please provide a Google Drive URL so I can get this to the appropriate team.
Thank you all for your help and cooperation! We want to do everything we can to help. I look forward to hearing back on this!